DATE

KEYNOTE SPEAKER

TOPIC

Oct. 14, 2008

Forrest W. Breyfogle III
ASQ Fellow and Founder & CEO, Smarter Solutions, Inc.

Why Go Beyond Lean Six Sigma and the Balanced Scorecard?

Oct. 14, 2008

Ms. Daniela Garcia

 Area Director- Quality & Productivity, Ritz Carlton

Performance Excellence at

Ritz Carlton, Malcolm Baldrige Award Winner Corporation

Oct. 15, 2008

Michael R. Fanning President, MML Investor Services & COO- US Insurance Group

MassMutual Financial

Customer-Focused Continuous Improvement Journey Using People & Processes

Oct. 15, 2008

Chris J. Bujak

Global Director, Air Products

True Transformation: What Does It Deliver? What Does It Demand?