| TUESDAY, OCTOBER 19, 2004 |
| 7:30-8:30 |
Registration - Refreshments - Exhibit Hall |
| 8:30-9:30 |
Key Note Speaker – Dr. A. V. Feigenbaum, President and CEO, General Systems; “Business Growth and the Future of Quality” |
| 9:30-9:45 |
Break - Exhibit Hall |
| Time |
Track 1
Techniques |
Track 2
Improvement |
Track 3
People |
Track 4
Innovation |
| 10:00-11:00 |
The Crucial Role of Optimization in Statistical Control of Technical Processes.
11A - George Zeliger |
Process Based Auditing
12A - Jack Reardon |
Recognition and Rewards: Making a World of Difference.
13A - Deborah Mackin |
Customer Satisfaction: Four Challenges for Quality Managers.
14A - Roger Berg. Ph.D. |
| 11:00-11:15 |
Break - Exhibit Hall |
| 11:15-12:15 |
Systems Science and Applications in Quality.
11B - Sezai Dogdu Ph.D. |
Does Your Quality Management System Delight?
12B - Charles Marsman |
Personality Type, Team Building and Process Improvement: A Natural Combination.
13B - Scott Crawford and Sandra Voogd |
Not Your Father’s Baldrige Anymore.
14B - Kay Kendall |
| 12:15-1:45 |
Luncheon Speaker - Mr. Joe DeFeo, President and CEO, Juran Institute: “A Road Map for Breakthrough Change” |
| 1:45-3:45 |
Being a Coach: Help others Excel
11C - Leslie Steer |
Failure Modes and Effects Analysis (FMEA).
12C - Angelo Scangas |
Tips & Techniques for Adding Fun to Quality Training.
13C - Timothy King |
Lean Six Sigma – Best Practices: A Panel Discussion.
14C - Sean Anzuoni, Ajoy Basu, and Jay Patel |
| 3:45-4:00 |
Break - Exhibit Hall |
| 4:00-5:00 |
Accelerated Testing as a Key Factor of The Development and Improvement of Product Quality
11D - Dr. Lev Klyatis |
Process Mapping Made Easy
12D - Carol Beauchesne and Diane Dixon |
Infusing the Voice of the Customer Into Every Business Unit
13D - James De Phillips and Ann Warmuth |
The Ultimate Human Resource: How to Think.
14D - Wally Hauck |
| 5:30-7:00 |
Reception, Awards, and Prizes ($2000 worth of prizes to be given) |
