HOW TO MAP THE PROCESSES

Abstract

Do you want to reduce your documentation by 50%? Do you want to make your ISO system simpler and user friendly? Then, come to this session and learn how to map your processes.

ISO 9001: 2000 requires the adoption of a process approach. Companies that develop effective and efficient processes are those most likely to succeed.

Understand what process mapping is and how it differs from flow-charting and regular procedural text. Learn how to make your quality management system easy to develop, implement, and understand by all employees and beneficial to the bottom line. This provides the tools and methodology to identify your current business processes and provide a future roadmap for re-engineering your processes.

Bios

Diane Dixon has had over 25 years experience in the quality field in various positions, such as Quality Engineer and Quality Manager. Diane is currently the Quality System Manager at Future Electronics. She is ASQ Certified Quality Auditor, Quality Engineer and Quality Manager.

Carol Beauchesne has over 12 years experience in the quality field specializing in Quality Management System Development. Carol's professional experience includes working at Quality & Productivity Solutions, providing consulting and training in ISO 9001:2000. Carol is currently the QMS Correspondent at Global Thermoplastic Engineering, a division of Essilor. She is an ASQ Certified Quality Technician, Quality Auditor, and Quality Manager.