MISTAKE PROOFING AND NO ERRORS

This one-day course introduces a powerful concept developed by Shigeo Shingo, the late Japanese quality guru. The cornerstone principle of Poka-Yoke is to build good quality in, not inspect poor quality out. Participants will learn how inexpensive mistake proofing devices can eliminate defects from the work place. Participants will also learn about a very powerful process analysis tool that compliments Poka-Yoke. The concept is common sense and extremely effective. This can be applied to Manufacturing and service organizations.

Gerry is President and founder of Gerard Bruno Associates, a management consulting firm specializing in leadership, process and quality improvement. He has been actively involved in process improvement since 1979. At that time he developed a program that reduced the number of steps in existing work flows by an average of 62% with corresponding reductions in cycle time and error rates. Gerry had over 23 years progressive experience as a manager. He teaches number of courses including Quality Management; process Analysis, Poka-Yoke (Japanese mistake proofing), and Employee Suggestion and Reward Systems.

Learning Objectives:

• Shigeo Shingo
• History of Poka-Yoke
• Root Cause Analysis
• Zero Quality Control
• The Shingo 100% Self Inspection Cycle
• Source Inspections
• Poka-Yoke Strategies
• Creating Prevention Poka-Yoke Devices
• Creating Detection Poka-Yoke Devices
• Mistake Proofing within the context of a process
• The Flow Process Work Sheet (How to eliminate waste in work processes.)
• Exercise - Participants will eliminate waste and defects in an actual manufacturing process using the tools and techniques learned in the workshop.

Course Content:

• Learn the difference between a judgement, informative and source inspections.
• Know how to differentiate between an error and defect.
• Learn to drive defects from the work place.
• Understand mistake proofing within the context of a process.
• Know how to move toward the zero quality control goal.
• Know how to identify and eliminate non-value-added activity from any process.

WHEN: October 18, 2004
WHERE: Best Western Royal Plaza, Marlborough, MA
TIME: 9:00am to 5:00pm