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Do You Have the Right Information for Excellence?
David Brown, Ph.D., President
DLB Quality Associates, LLC
: 61 Coach Road, Glastonbury, CT 06033-3237
dave@dlbqa.com

If quality and productivity were easy matters there would be a lot more excellence around and we wouldn’t have to spend so much time trying to figure out how to achieve it. A large part of any company’s journey toward excellence consists of having the right information on hand in order to make all the decisions that need to be made along the way.

David Brown has worked for many years on the question of what you need to know to manage quality. He has experience with large corporations in the Hartford CT area and has perfected a model that covers the information required to achieve quality for any company’s products or services. He will show you exactly what types of information are needed and how the elements relate to each other. Dave will relate the well known basic principles of quality to the implications of the information needs. He will demonstrate the use of his 16 object, 842 attribute model of quality management. He will explain the complex relationships among the variables and why it is important for everyone on your team to have access to up to the minute information.

The purpose of this presentation is to share the author’s model for quality management. The information model is based on many years of experience working with companies struggling to gain control over quality issues plus his subsequent successful creation of a workable system that incorporates all the information needed to manage quality and productivity. Not just another presentation about the beauty of the forest, this talk will examine the trees and how they affect each other.

Presenter:

David L. Brown is President of DLB Quality Associates, LLC (www.dlbqa.com), which offers quality consulting services, training, and a multi-function quality management toolset called Visual QMS (tm). He is a Certified Software Quality Analyst (CSQA through the Quality Assurance Institute) and a Certified Software Quality Engineer (CSQE through the American Society for Quality). Dave was the founder and is past-president of the Quality Assurance Association of Connecticut, Inc. (QAAC, www.qaac.org) and serves on their current board of directors. He has given numerous courses, seminars, and presentations on software quality assurance and the fundamental principles of quality. He has worked on both the business side and IT side of major corporations, led business process improvement teams, developed corporate quality assurance methodologies, and coached quality assurance groups. Dave holds a B.S. from Tufts University, and both an M.A. and Ph.D. from the University of Connecticut.

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