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The Human Factor: How to Get People to do What They‘re
Supposed To
Wally Hauck, President
Supertraining, Inc.
167 Cherry Street #404, Milford, CT 06460
wally@supertraining.com
www.supertraining.com
Quality Managers need to influence people to change behavior because the people
make all the difference and managers most often don’t have authority to demand obedience.
This workshop is specifically designed to provide the beliefs and techniques necessary
to effectively and efficiently influence people to change their behavior and their
attitudes.
Recent research shows that the Human Factor can either “make or break” the quality
initiatives. Trust is the critical factor in the ability to influence people. The
higher the level of trust in a culture, the more adaptable it is to change and quality
improvement is all about change. This workshop will teach managers a set of predictable
methods to increase trust.
Participants will learn techniques on how:
• To use
communication styles to improve influencing skills
• To create
trust with anyone even if they don’t like you
• To influence
people to challenge themselves
• To influence
people to behave with integrity and respect
• To influence
people to make agreements to change
• To influence
a change in people’s attitudes
Presenter:
Wally Hauck is a nationally known speaker and facilitator. His company Supertraining,
Inc. in Milford, CT is a source of insight for organizations and individuals.
As an avid student of Dr. W. Edwards Deming, Wally helps clients increase productivity
and profit by teaching leaders how to resolve and prevent people problems. Wally
helps strengthen “organizational immune systems” by creating cultures of trust and
quality.
Wally has a Bachelor of Arts degree in Philosophy from the University of Pennsylvania;
an MBA in Finance from Iona College; and is currently working on his PhD in Organizational
Leadership from Kennedy Western University. He is writing a book “In Trust We Profit:
Achieving Sustainable Results with Trust not Control”. Wally has worked
with dozens of firms and government agencies in the last decade.
In addition:
• Past President
of American Society for Training and Development, Fairfield County CT Chapter
• Board
of Directors for ASTD, Fairfield County CT Chapter
• Member
of the Board of Directors of the Bridgeport Chamber of Commerce
• Member
of the Board of Directors for Bridgeport Rotary
• Past Board
Member for Literacy Volunteers of America
• Member
of the National Speakers Association
• Speaker
for The American Society of Quality at national conventions
• Speaker
for The International W. EDWARDS DEMING INSTITUTE
THE
NINTH ANNUAL RESEARCH SEMINAR and Author for the Research Paper: “THE WHITE FLAGTM:
a Predictable Method to Build a
Culture of Trust and Accountability.”
• Speaker
for the W. Edwards Deming Institute Annual Conference
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