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58th Conference
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Dr. Harry S. Hertz Director, Baldrige National Quality
Program National Institute of Standards and Technology
Oct 17, 2006 - Noontime Speaker
"Performance Excellence in 2006: Where is it Going and How do You Get There?"
Biography:
 Harry is responsible for the Baldrige National Quality Program.
Prior to becoming Program Director in 1996, he served as the Program’s Deputy Director
from 1992-1996. Dr. Hertz has been with the National Institute of Standards and
Technology since 1973, originally as a research chemist, and then in a series of
management positions including Director of the Chemical Science and Technology Laboratory.
He has made presentations to a wide variety of audiences on the Malcolm Baldrige
National Quality Award, its criteria for measuring performance excellence, and on
health care and education quality improvement.
He has a keen interest in change management and the evolving definition of quality.
The Baldrige Program challenge is to translate relevant observations into performance
management criteria. Harry says that is one of his hobbies!
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