Mike Fanning serves as Senior Vice President and Chief Operating Officer for Service & Operations within the U.S. Insurance Group.In addition to Service & Operations, Mike has responsibility for three MassMutual subsidiaries

– the MassMutual Trust Company, FSB, and MML Investors Services (MMLISI). Prior to joining MassMutual in November 2006, Mike held several leadership posts at MetLife, including vice president of new individual business.

Mike, currently a resident of North Andover, MA, earned Bachelor’s Degrees in both Economics and Organizational Behavior and Management from Brown University

What made Lean Six Sigma successful for MassMutual is management commitment, employee involvement, and focused, rigorous training. The commitment to Lean Six Sigma involves a true personal commitment to change and improvement. Training people to listen, lead, implement and succeed is a key part of creating a Lean Six Sigma culture. This presentation will focus on the MassMutual story of exciting,cultural change and creating breakthrough improvements in less than 18 months