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Design for Six Sigma for Service

Do you know how to design and develop new products& services to meet Six Sigma goals?
Can you incorporate customer focus, process focus and the DMADV process?

DMADV consists of five interconnected phases: Define, Measure, Analyze, Design, and Verify. It is a data-driven quality strategy for designing products and processes, and it is an integral part of a Six Sigma Quality Initiative. This seminar provides the overview for Design Teams to implement the Six Sigma methodology using the DMADV concept. Learn to design products, processes and services at the six sigma level! Understand what customer and process focus is for product/process design, and how it impacts design and drives process improvement.

Instructor, Jack Reardon has over 30 years experience in the Quality and business improvement field. Jack’s professional experience includes working as Corporate Quality Manager, Technical operations Manager, Production Manager, and Customer support Manager etc. He is a Senior Consultant at Quality & Productivity Solutions providing consulting and training for Six Sigma, Lean and Quality Systems. He has consulted small, medium and large companies for Lean, Six Sigma and Quality Management System.

Jack has been an active member and volunteer of American Society for Quality for the last 10 years. He is an ASQ certified Black Belt and ASQ certified Quality Auditor. He is aslo a Master Black Belt.

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