North East Quality Council (NEQC) | Transitioning to ISO 9001:2008 & Improving your QMS

This course has been designed To enable participants to understand the Gemba Kaizen process, implement key components of that process, and acquire a resource that will support their continued learning and mastery of Kaizen.

Seminar Summary:

This course teaches you to improve a work process using the Gemba Kaizen method described in the Kaizen Desk Reference Standard. Each participant receives a free copy of the electronic version of the book and its set of tools that support the effective implementation of Kaizen. The training begins by exploring the various meanings of Kaizen, clarifying its focus on Gemba Kaizen, and overviewing the value stream that accomplishes it. This value stream includes the pre-event milestones of describing the scope of a proposed Kaizen event, analyzing whether the event should be done, and preparing for the event. It proceeds to performing the Kaizen event including building a description of the target work process, completing a walk through of the process, and defining the event's mission, goals, and "do's and don'ts." It extends to measure waste, identify improvement opportunities, devise improvements, make and measure their effects, and follow up on events so that the benefits they produce sustain. The methodology has been proven in Kaizen events conducted in manufacturing and service sectors in the U.S., Canada, Europe, and the U.K. Prior to the training, each participant will identify a work process from his/her own business and use it during training to explore and practice how to do selected steps in the Kaizen work process. For this work process, they will describe its problems, set a focus for its improvement, build a description of its workflow, learn to identify instances of waste, and complete a mental walk through to identify the waste in that process. Each remaining operation in the Kaizen process will use these results to clarify how it is implemented. The use of a work process from one’s own business will better enable participants to return to their workplaces able to make a difference. To accomplish the course’s purposes, participants must complete a pre-course assignment as a condition of participation. The assignment takes approximately an hour to complete. It includes selecting a work process, documenting its key measures, and listing the problems experienced with it. Participants will also be given access to detailed descriptions of completed Kaizen events to read so they become familiar with the process.

WORKSHOP LEADERS:

Joseph P. Vitalo is a lean manufacturing consultant and trainer with over ten years experience in planning and leading lean improvement events. Through these events, he has improved businesses in the United States, Canada, Europe, and the United Kingdom. He is the coauthor of the Kaizen Desk Reference Standard, and has trained and developed Kaizen leaders in automotive, pharmaceutical, electronics, machinery manufacturing, and process industries. Joseph is currently a lean consultant and trainer with Vital Enterprises.

James S. Byron is Director, Organization Effectiveness, The Hartford Financial Services Group. He has over 25 years of experience in leading organizational improvement projects. Jim has worked with every organizational level across several industries, including the world's largest pharmaceutical, chemical and financial services organizations. Specializing in productivity improvement, Jim has expertise in accomplishing large-scale organizational performance assessment and change, leadership and employee development, employee involvement and teaming, and high performance organization development. Projects led by Jim have consistently produced an impressive range of bottom line results with ROI's of 10:1 to 21:1 in addition to dramatic improvements in morale, climate, and employee involvement.

*Clear your calendar and mark the date!*
DATE: October 16,17, 2008 Location: Best Western Royal Plaza Marlborough, MA Time: 9:00 am to 5:00 pm

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