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Fall 2011 Seminars
Past seminars
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Professional Development through Systems Thinking
This workshop compresses much of what MBA students learn over two years into a single
day. It covers and integrates all the essential elements of a well-managed organization,
using the proven descriptors from the Baldrige Criteria for Performance Excellence.
This workshop directs our thinking to see the organization as a unified whole. As
such, the organization must balance the interests of many stakeholders and various
approaches.
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Attendees will be able to:
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Understand the proven, leading-edge management practices used by world-class organizations.
Understand and assess their own or another organization’s strengths and opportunities
for improvement, regardless of whether the organization is
in a manufacturing, service, health care, education, governments or not-for-profit
sector.
Provide value-added feedback in a documented report to encourage an organization’s
journey toward performance excellence.
Apply to be an examiner with a state or national Baldrige-based program.
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Kay Kendall has spent more than 20 years as a quality executive including
Six Sigma Master Black Belt, with extensive experience using the Baldrige Criteria,
Lean, Balanced Scorecards, Hoshin Kanri, and benchmarking to deliver results. She
currently works with organizations, coaching them on their journey toward Performance
Excellence. From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm
Baldrige National Quality Program after serving as an Examiner and Senior Examiner
for the Program for six years. She is the current President and Chair of the Board
of the "MassExcellence" Program, the Baldrige-based state program.
Kay is an ASQ Certified Quality Manager. She has served as an editor on the ASQ
Quality Press Review Board since 2002. She is beginning her third two-year term
as a National Director for the ASQ Board, where she also chairs the Public Policy
Advisory Council and the Research Committee. Kay holds a Bachelor of Science degree
from Purdue University with a major in microbiology and an MBA from the University
of Arizona, Eller School of Business.
Diane Schmalensee, founder of Schmalensee Partners, combines a background
in two disciplines – marketing research and quality or change management – that
are the building blocks of customer experience management and customer loyalty.
She serves or has served on the Board of Directors of nearly a dozen organizations
and is comfortable working with managers at all levels and in many departments.
Diane has helped over 40 organizations build customer satisfaction, loyalty and
advocacy through improved customer experiences. She has helped one firm (AT&T Universal
Card) win the Baldrige Award-winner (AT&T Universal Card) and five other firms win
their state quality awards. Her clients include large and small companies, not-for-profits,
business-to-business and business-to-consumer firms. She is an eight-time Examiner
for the Malcolm Baldrige National Quality Award and has been a Judge, trainer and
Board member of the Massachusetts Quality Award since 1992. She has an MBA from
San Diego State University and a BA from Wellesley College.
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WHEN:
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October 18, 2010 |
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WHERE:
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Best Western Royal Plaza
Marlborough, MA |
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Course Code:
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102 |
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TIME:
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9:00 am to 5:00 pm |
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TO REGISTER PLEASE VISIT OUR WEBSITE.
NEQC Administration, Phone: (508) 987-3800 Fax: (508) 987-1464
E-mail: Registration@neqc.org
Website: www.neqc.org
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